Course Description

Conflicts are inevitable . . . anger, holding grudges, hurt, and blame are not.  Conflict resolution can be a growth opportunity.  After this workshop, you will be able to identify what causes interpersonal conflict; make conflict constructive, rather than destructive; understand different conflict reaction styles; turn each style into a more productive problem solving situation; use an 8-step approach to constructively resolve conflicts; set conflict resolution ground rules; use effective communication skills that display and enhance mutual trust and respect; give constructive feedback; reduce defensiveness and break the defensiveness chain; eliminate negative attitudes during conflicts; and use your learnings to resolve your own conflicts and to mediate others' conflicts.


This course counts as a General Elective course for the Certificate in Nonprofit Management.

Applies Towards the Following Certificates

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